Frequently Asked Questions

Home FAQ

Are your products authentic and safe?

Yes. All Xovak Pharma products are 100% organic, authentic and cruelty-free. Each product is clinically tested for safety purposes and is completely free from any side-effects.

To ensure the delivery of best quality herbal products, all Xovak Pharma products are GMP Certified, ISO 9001:2015 Certified and Organic Certified.

Can XOVAK PHARMA products be used by children?

Our products are absolutely safe to be used by men, women, and children (over the age of 7) since they are chemical-free and have no side effects. If your children are sensitive to certain products it is best to stick to products that are only meant for kids.

I am confused about which product to buy. Can I get any Expert's advise?

Yes. You can visit our e-store xovakpharma.com and leave a message explaining your query and exact requirement (bottom right-hand side on the Home page). Our expert would advise products from our range to you accordingly.

How to place an order at Xovak Pharma?

We have a very user-friendly e-store for you. Browse through our e-store, select your desired product, enter the quantity you want to buy and click on ‘Add to Cart’.

Go to the shopping cart option given on the upper right-hand side of the website, where you can also use DISCOUNT Codes (if you have any) to avail of the discount on your order. After that, click on proceed to checkout.

Login or Register with us by entering all your details including your name, email id, shipping address, and valid contact number.

Review your order. Refer to the payment options available to you and make your payment. Once you have placed the order successfully, we will send you an email and an SMS for confirming your order.

Note: We only accept orders for delivery in India.

Is it necessary to have an account at Xovak Pharma to place an order?

No. You can also place your order without having an account by just providing the shipping address while checking out. However, we recommend you create an account to get the latest updates and offers on Xovak Pharma products.

Is it possible to ship the products on the address different from the billing address?

Yes. However, we only ask for the shipping address when you want your order to be couriered to you.

What are the payment options available at XOVAK e-store?

We offer several ways to make your purchase securely such as:

Debit or Credit card

Netbanking

PayU

CCAvenue

Is it safe to use my debit or credit card at VAADI e-store?

Your online transaction with Xovak e-store is completely safe and secure as we have processes with our payment gateway partners to keep your all transaction details confidential every time you shop with us. Please note we DO NOT save your debit or credit card details on our server.

What is the estimated delivery time?

We ship all orders through a reputed courier company within 3 working days of receiving the order. The courier details are shared as soon as we ship the items out of our warehouse. The order can take 3-7 days to reach you depending upon your location (excluding Sundays and public holidays).

How can I cancel the order I have placed?

If you want to cancel the order you have placed, you would need to call our customer care or email us for order cancellation within 24 hours of placing your order.

For prepaid orders, the refunds will be processed within 4-5 working days.

How do I contact Xovak Pharma customer care?

You may call us at +91- 99131 73877 (available between 10 am to 7 pm, Monday to Saturday) or write to us at [email protected] (Please allow us 24 hrs to respond you back).

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